You may ask to cancel /return or exchange any product that you received and did not meet your expectations within 14 calendar days from the date of purchase. The items to be returned must be in their original condition and packaging and accompanied by the receipt and warranty card. If the item is found intact, you have the right to exchange it with another item of your choice (with an equivalent price) or apply for a full refund.
The client is expected to undertake any shipping cost for a return. If you wish to return the item to our location yourself, please arrange an appointment with us via phone or email. For any damage or loss during the delivery of goods please contact buy bye jewels customer service. We recommend that you thoroughly check the good right after receiving them in order to avoid any mutual inconvenience.Inform us within 3 days after receiving your product for any damage that you have detected.
In case you received a faulty product or if your order was mixed, please contact us. We will take care of returning it and replacing it.
If any of the two aforementioned cases apply, the exchange will be fulfilled without an extra cost for the client.
If you wish to exchange a product with another, please let us know. We will inform you as soon as we receive and inspect the products in order to make sure every item included is intact and therefore proceed to the desired exchange.
If you wish to receive a refund for a purchase paid on delivery, please include the IBAN of the account you wish to receive the refund amount in your return parcel.
Purchases paid in other ways will be reimbursed in the same way. Refunds are completed within 5 working days from the date of return.
Refunds can only be made for products returned in their original condition and packaging, accompanied by the receipt and warranty card, returned within 14 days from the date of the initial purchase.
Refunds will cover the full amount paid by the client for each item – shipping costs are not refundable.
In any case of a return, BUY BYE JEWELS will inform you accordingly via email.